Rocky Mountain Twist
  • Information Technology
  • Ronan, MT, USA
  • $12-$18/hr DOE
  • Hourly
  • Full Time

Paid Time Off, Holiday Pay, Medical, Dental, Vision Insurance; Long Term and Short Term Disability; Life and AD&D Insurance

Founded in 1990 and located in the heart of the Rocky Mountains in Ronan, Montana, Rocky Mountain Twist is the leading US manufacturer and provider of innovative, high quality power tool accessories to the retail market and engineered drilling solutions to the industrial marketplace.

We are currently searching for a computer professional to join our IT team in an Information Technology Support position. This is a full time benefit eligible position.

This positions role is to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. This position will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.

IT Tech Support Duties and Responsibilities

  • Assist the IT Manager with overseeing the daily performance of computer systems.
  • Collaborate with IT personnel to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
  • Assist with deployment of new applications and enhancements to existing applications, software, and operation systems.
  • Respond to user inquiries regarding computer software or hardware operation to resolve problems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Assist with development of training materials and procedures, or train users in the proper use of hardware or software.

Minimum Education & Experience
Associates Degree in an IT Related Field or a combination of education and experience in an IT related field.

Paid Time Off, Holiday Pay, Medical, Dental, Vision Insurance; Long Term and Short Term Disability; Life and AD&D Insurance; AFLAC

Rocky Mountain Twist
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